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Long-term success (Employment relations (Interactions between employers…
Long-term success
Employment relations
Interactions between employers and employees
Employment
Macro-environment
Micro-environment
Legal
Regulation
Negotiations
Between managers
Grievance handling
Bargaining
Group problem solving
Trade unions
Voice gap
Unions evolve
Hybrid voice arrangements
Inclusive employment relations
Employee inclusion
Employee participation
Empowerment era
Employee involvement
Horizons shifting
Sustainability
Employability
Job training
Employers responsibility
Quality and improvement
Importance
Sustainability
Management
Cost of quality
Quality assurance and quality
Quality systems
Quality management
Histogram
Control chart
Scatter diagram
Pareto chart
Checklist
Cause and effect
Stratification
Perception based quality models
Operational risk
Risk and resilience
Hazards
Impact
Likelihood
Assessing risk
Risk assessment matrix
Mitigating strategies
Avoid
Reduce
Transfer
Share
Take
Marketing in the long term
Relationship marketing
Customer loyalty
Customer commitment and trust
Service-dominant logic
Relationship types
Seller-maintained
Buyer-maintained
Bilateral
Business to Business
Transactional vs relational strategies
Managing Crisis
Externally generated crisis
Internally generated issues
Consumer brand sabotage
Employee brand sabotage
Measuring success
Profit
Sales
Gross margin
Awareness
Putting your idea in time
Short-term and long-term success
Time and innovation
Business incubators
Start-up acclerators
Planning
Short term
Medium term
Long term
Cycles of innovation
Business cycle
Product life cycle
Building long-term success
Political context
Societal perspective
Organisational perspective
Political astuteness framework
Personal skills
Interpersonal skills
Reading people and situations
Build aliignment and alliances
Strategic direction and planning
Leadership
Management
Leadership as person
Leadership as result
Leadership as position
Leadership as purpose
Leadership as process
Motivation
Value player
Organisation and value
Changing environment
Social value proposition
Marketing ploys
Political party funding
Innovation strategies
Idea generation
Idea conversion
Idea diffusion
External networks
Cross-unit networks
Multichannel funding
Safe havens
Change management
Categories of innovation
Innovators
Early adopters
Early majority
Late majority
Laggards
Process for achieving successful change management
establish sense of urgency
create the guiding coalition
develop a vision and strategy
communicate the change vision
5 empower employees for broad-based action
generate short-term wins
consolidate gains and produce more change
anchor new approaches in the culture
Accounting for values
Create value in long term
Shareholder value
Measuring issues
Market measures
non-GAAP profit measures
Extensions of the measurement window
Combination of measures
Measurement choices
Historic cost
Deprival vaue
Fair value
A broader perspective - creating share value
Re-conceiving products and markets
Redefining productivity in the value chain
Building supportive industry clusters at company's location
