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(Organisation mechanisms & method to cope with conflict (Performance…
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ideal worker
professional identity
role identities: goals, values, beliefs, norms, interaction styles, time horizons related with given role.
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conflict arises when a worker's experienced professional identity does not meet the ideal worker image
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embrace this expectation is richly rewarded( especially those performing professional or managerial jobs)
Congruence vs. conflict
if an employee's expected and experienced professional identities are in sync and congruent they are unlikely to experience conflict
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