B207 Block 3 Building long-term success

Innovation

short-term

long-term

medium-term

product

relaunch

recreation

higher

resources

investment

risk

clear

focused

product

extension

profit

quick

high-returns

highest

risk

investment

rewards

product

new

innovative

Business Politics

context

analysis

astuteness

societal

country

region

city

organizational

organization

department

office

identify

main

players

actors

influence

power dynamics

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develop

strategies

goals

skills

personal

interpersonal

reading

people

situations

build

alliances

strategic direction

Value creation

organizational culture/HRM

problem solving

encouraging employees

nourishing creativity

create value

innovation strategies

shareholder value

Employment relations

power balance

employees voice

trade unions

direct

indirect

outcomes

breifing

teams

semi-automomous

collective

intermediary

direct

positive climate

trust

satisfaction

leverage

ensure

power imbalances

attention

focus

learning

positivity

safety

performance

Opportunities and Challenges

personalised focus

employee empowerment

flexible working

work-life balance

work redesign

employability

skills

experience

job insecurity

decreased bargaining power

declining wages

Change Mangement

big change

leadership

smarter

faster

efficient

empowerment

people

small change

management

process

tools

mechanism

control

CSR

economic value

society

societal progress

needs

challenges

reconceive

redefine

build

products

markets

productivity

value chain

support

industry clusters

business

profit

Quality Management

high quality

poor quality

whole organisation

internal process

improvement

individual responsibility

damaging

costly

tendency

accumulate

escalate

Operational Risk

hazard

impact

likelihood

Risk Stages

perception

analysis

management

Long-term Relationship Marketing

repeat purchases

customer relationship

customer loyalty

cost effective

partner

advocate

supporter

client

purchaser

prospect

Long-Term Crisis Management

asses incident

acknowledge problem

formulate response

implement response

Measuring Success

sales

profit/profitability

gross margin

brand awareness

market share

number new products

relative price

Leadership management and motivation

leadership

person

result

position

purpose

process

motivation

golden circle

why

how

who

theories

Maslow's Hierarchy of Needs

Hertzberg's two factor theory