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Building Long-term success (Quality (Seven Key tools quality control…
Building Long-term success
Business Politics
Stakeholder analysis
Political Astuteness skills
Personal skills
Relationship Marketing
Benefits of relationship marketing
Cost effective to retain+ replenish customer
Customer loyalty
Types of relationships
Classic Market relationships
Special market relationships
Mega relationships
Nano relationships
Internal Marketing
Helps promote brand identity
Develops customer relationships
Gives staff guidance on roles and activities
Interpersonal Skills
Reading people and situations
Building alignment and alliances
Strategic direction and Scanning
Leadership
Person
Result
Position
Purpose
Eco business environment
Public + Private business investment
Job opportunities through renewable energy
Technological innovation
Climate stability
Economic development through renewable energy
Workers
Trade Unions
Working from Home
Office expenditure
Flexible working day
Technology allows communication to office from home
Employee Involvement
Empowerment
Enriched Job design
Types of Employees
Brand Champions
Brand Agnostics
Brand cynics
Brand Saboteurs
Quality
Quality issues :
Reputation damage
Rise in operation cost
Improvement at every stage of process
Prevention costs
Appraisal costs
Internal costs of defects
External costs of defects
Quality Control
Quality assurance
Seven Key tools quality control
Histogram
Control Chat
Scatter Diagram
Pareto Chart
Checklist/tally
Cause and effect diagram
Stratification
Performance
Operational risk
Hazards
Impact
Likelihood
Managing risk
Crisis Management
Consumer Brand Saboteurs
Employee brand saboteurs