achieving quality production
why is it important?
if quality is maintained
establishes a brand image
builds brand loyalty
will maintain a good reputation
will help to increase sales
attracts new customers
if quality is not maintained
have to replace faulty products or repeat poor service which raises cost for the business
bad reputation, leading to lower sales and profits
lose customers to other brands
quality control
advantages
tries to eliminate faults or errors before the customer receives the product or service
less training required for workers
drawbacks
identifies the fault but doesn't find why it occurred (difficult to remove the problem)
increased costs if products have to be scrapped or reworked or service repeated
expensive as employees need to be paid to check the product or service
quality assurance
advantages
fewer customer complaints
reduced costs if products do not have to be scrapped
tries to eliminate faults or errors
disadvantages
expensive to train employees to check product/service
relies on employees following instructions of standard set
total quality management
advantages
eliminates all faults or error
no customer complaints and so brand image is improved (higher sales)
quality is built into every part of the production
reduced costs as products do not have to be scrapped
waste is removed and efficiency increases
disadvantages
expensive to train employees to check products/service
relies on employees following TQM ideology