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B207 Block 3: Building long-term success (7) QUALITY MANAGEMENT (How it is…
B207 Block 3: Building long-term success
2) PUTTING YOUR IDEA IN CONTEXT - THE POLITICS OF BUSINESS
a) Power dinamics, competing values and interest, political games ans soft skills
c) Political astuteness skills
b) Tool: shareholder analysis
1) PUTTING YOUR IDEA IN TIME - SHORT-TERM AND LONG -TERM SUCCESS
a) Relationship: time and innovation b) cycles of innovation - c) Fostering sustainable innovation culture
3) WHAT IS VALUE PLAYER? AND HOW TO BECOME ONE
a) Value: estimation of worth
c) Innovation: to create value
b) Considere all stakeholders:
d) Empowerement , sustainable value culture
4) EMPLOYMENT RELATIONS
a. Understanding employment relations
Economic, legal and regulation perspectives
Decline of union rise of individual bargaining
Inclusive and participatory employee relations
b. Opportunities and challenges
The empowrement era
From employment to employbility
New challenges and new opportunities
10) LEADERSHIP
Leadership and management
Leadership and motivation
5) CHANGE MANAGEMENT
Contructively engage with resistence to change
Innovate with a purpose
Create a sustainable transformation
6) ACCOUNTING FOR VALUE
6a) Creating value in the long term
Shareholder value
Measurement choices: historical cost, deprival value and fair value
Measurement issue
6b) A broader perspective
Shared value. Social progress. CSV
Echosystem of shared value
7) QUALITY MANAGEMENT
How it is manged? - Quality control and Quality Assurance
Why is quality important? - It relates to the long term sustainability
Quality gap model: explores customer satisfaction
Perception based quality
Strategic improvement: importance performance matrix
8) OPERATIONAL RISK
Source: Supply, customer, product/service process failure, environmenal disruption
Risk assessment: impact and likelihood
Operational resilience
Managing risk
9) MARKETING IN THE LONG TERM
9b) Relationship marketing
Maintaining long term relationship
Business to business relationship
Internal marketing
9a) Managing crisis and measuring success
Crisis management
Preparing for threat and improvement
Measuring success