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Buliding Long Term Success :chart_with_upwards_trend: (Importance of…
Buliding Long Term Success :chart_with_upwards_trend:
AI
Save
Kill
Google
Management & Leadership :silhouette: :clipboard:
Management
Politics of Business and Management :newspaper:
Understanding the Political Context
Managing the Political Context
Analysing the Political Context
Productivity puzzle
Horizons Shifting
Sustainability
Employee Involvement
Leadership
Purpose
Process
Position
Result
Following
Person
Strategic Leadership
Corporate Activism
Millenials Don't Like Puffery
Risks Remain
Changing Environment
Red and Blue Companies
Custom Abiders to Bullies
Empolyees :silhouettes:
How Workers can be Heard Without Unions :mega:
Why voice matters
How workers can be heard
How do trade unions fit in with employee voice
Teleworking
Working from home - the myth
Future Office
The Superdesk :desktop_computer:
Healthier Offices :apple:
Employee Empowerment to bridge CEO Pay Gap :pound:
Shareholder Power
Empowering Workers
Talent Show
Women in the media :woman::skin-tone-2:
In media
In schools
Schools
Fawcett
What shes doing
How to get involved
Media
Importance of Quality : :check:
Cost of quality
Quality assurance and quality control
Quality Management
Quality Systems
Quality and business sustainability
Controlling Quality
Critical service interations
Unfair customers
Scatter Diagram
Control Chart
Types of employees
Histogram
Improving Performance
The importance performance matrix
Palm Bay
Online Reviews
Competitor reviews
Experience
Comparison with competitors
Operational risk and reliance :chart_with_downwards_trend:
Impact
Likelihood
Hazards
Managing risk
Crisis Management
Externally generated crisis
Internally generated issues
Brand Sabotage
What constitutes a crisis
Managing crises and issues
Marketing :shopping_bags:
Relationship Marketing
Commitment, trust, customer orientation andcommunication
Service dominant logic
Customer value and satisfaction
Types of relationships
Customer Loyalty
B2B relationships
Benefits
/transactional vs relational stratagies
Definition
Internal Marketing
communication
Critical service interactions
Unfair customers
Types of employees
The role and impact of staff
Benefits
Measuring Success :chart_with_upwards_trend:
Other measures of marketing success
Using multiple measures
Key marketing measures
Time frames in evaluating marketing success