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Block 3 Long Term Success (Quality importance (Cost (Prevention (Limiting…
Block 3 Long Term Success
Business and management politics
Analysing political context
Identifying elements of political context
Developing strategies to help advance goals
Stakeholder analysis
Managing political context
Political astuteness skills
Worker representation
Trade Unions
Positive expressions
Employee Voice
Direct
Positive organisational outcomes
Indirect
Empowering workers
Shared ownership
Profit sharing
Shared decision making
Reduce workplace disputes
Quality importance
Quality and sustainability
Quality management
Customer requirements
Cost
Prevention
Limiting errors
Appraisal
Product quality
Internal defects
External defects
Customer refunds
Quality assurance
End product
Satisfy customer requirements
Quality control
Service requirements
Monitoring outputs
Reduce poor performance
Systems
ISO 9000
EFQM Excellence Model
Gain credibility
Performance
Marketing requirements
Price
Competitive
Quality
Reliable product
Staff
Customer relations
Speed of service
Delivery
Production
Order taking/placing
Consistency
Risks
Hazards
Unwanted consequences
Defective components
Human error
Mistakes
Sabotage
System failure
Equipment failure
Ordering system failure
Delivery issues
Impacts
Managing
Reduce impact
Reduce likelihood
Recover
Operational
Labour
Factory machinery
Marketing
Relationships
Long term customers
Loyalty
Repeat customers
Value
Customer net
Satisfaction
Communication
Customers
Internally
Internal
Encourage staff
Crisis management
Externally generated
Fake news
Spillover effect
Reputation
Internally generated
Brand sabotage
Employee
Consumers
Griffin's top ten recommendations
Measuring success
10 key marketing measures
Equity
Brand
Reputation
Customer
Meeting time frames
Leadership
Person
The best leader
Potential
Traits
Result
Achievements
Production rates
Motivation
Position
Hierarchy position
Purpose
Drive
Ambition
Process
Getting things done
Delegation
