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How to build long-term success for your organisation? (Employment…
How to build long-term success for your organisation?
Innovation over time
Fostering sustainable innovation culture
Innovation cycles
Multiple timescales
Importance of value
Different agendas
Innovation value chain (Hansen and Birkinshaw, 2007)
Org success
Value players
Political context
Understanding
Societal & organisational
Political games
Analysing
Yaffee and Chadwick (2004) process
Stakeholder analysis matrix (Johnson et al. 2008)
Managing
Political astuteness skills
Hartley and Fletcher framework
Employment relations
Interactions and power relationships
Negotiation
Over time
Multiple perspectives
Toward 'inclusive' and 'participatory'
Empowerment era challenges
Employment to employability
Change management
5 categories of people
Sustainable transformation
Resistance
Kotter (1996) eight-step process
Accounting for values
Ten basic governance principles for value creation (Alfred Rappaport, 2006)
Shor/ long term conflict
Measuring issues - HCA & FVA
Shareholder value
Creating shared value
Michael Porter and Mark Kramer
Three key ways
Criticisms
Ecosystem of shared value (Kramer and Pfitzer, 2016)
Quality and improvement
Quality management
Cost of quality
Quality assurance and Quality control
Evolution of continuous improvement
Perceptions-based quality models
Strategic improvement
Importance-performance matrix (Slack, 1994)
4 stage process
Operational risk
Assessing risk - Matrix
Source
Impact
Likelihood
Measure
Operational resilience
Managing
Ericsson's risk mitigating strategies
Marketing long-term
Internal marketing
Mitchell (2002) principles
Critical service interactions
Unfair customers
Employee types
Relationship marketing
Fostering customer loyalty
Service-dominant logic (Vargo and Lusch, 2004)
Relationship types
Crisis Management
Managing
Griffin (2008) 10 recommendations
Tybout and Roehm (2009) 4 step framework
Internally generated
Consumer brand saboteurs
Employee brand saboteurs
Externally generated
Measuring success
Difficult
Ten key common measures
Brand and customer equity
Using multiple measures
Leadership
Five forms of leadership (Grint et al., 2017)
Gender equality
Leadership vs management
Strategic leadership
Multicultural environments
Motivation
John Lewis Golden Circle
Herberg's two factor theory
Maslow's hierarchy of needs