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Building Long Term Success :evergreen_tree: (Innovation :!?: (Time/Cycles …
Building Long Term Success :evergreen_tree:
Innovation :!?:
Time/Cycles :timer_clock:
Virtuous/Vicious
Business
Product Life
Economics
Success Planning
Short term
Medium Term
Long Term
Culture
Creative Disruption
Sustainable?
Marketing :notebook_with_decorative_cover:
Relationship :couple:
Benefits
Cost Effective
Longer Customer Lifetime
Loyality
Building Blocks
Customer Value and Satisfaction
Commitment
Trust
S-D Logic
Life Cycle?
Business to business
Internal
Brand Identity
Improve Customer Service :shopping_trolley:
Improved Staff relationship with company
Crisis Management
Life Cycle
Preconditions
Trigger Event
Crisis
Postcrisis
4 Step Framework :athletic_shoe:
Assess Incident
Acknowledge Problem
Formulate Response
Implement Response
Griffin's 10 Recommendations
Measuring Success :triangular_ruler:
Various Measures
Materiality Matrix
Operations :construction_worker:
Quality
Expected Vs. Actual Outcome
Cost of Quality :money_with_wings:
Six Sigma
Managed
Quality Assurance :check:
Quality Control
Histogram
Control Chart
Scatter Diagram :chart_with_downwards_trend:
Pareto Chart
Checklist :spiral_note_pad:
Cause and effect diagram
Stratification
Customer Perception :silhouettes:
Tolerance Zone
Quality Gaps Model
Dimensions of Service Quality
Continuous Improvement
Importance-Performance Matrix
Operational Risk
Unwanted/Negative Consequences :forbidden:
Sources
Supply Failures
Operation/Process Failures
Design Failures
Customer Failures
Environmental Disruption
Assessing Risk
Estimate Likelihood
Estimate Impact
Measure Risk
Identify
Operational Resilience
Managing Risk
Balance with Cost
Risk Mitigation
Avoid
Reduce
Transfer
Share
Take
Leadership and Management :man_in_business_suit_levitating:
Change Management
Roger's 'Diffusion of Innovation
Innovators
Early Adopters
Late Majority
Laggards
Early Majority
Working with resistance
Necessary Change
Transformation
Leadership Vs. Management
Management
Set of Processes
Inward Focus
Facilitates Change
Leadership
Finding Opportunities
Vision
Creates Change
Identifying
Person
Result
Position
Purpose
Process
Followship
Motivation
Golden Circle :smiley:
What
How
Why
Motivational Theories
Herzberg's Two-Factor theory
Maslow's hierarchy of needs
Culture
Gender :female_sign:
Employment relations :office:
Perspectives
Economic :moneybag:
Legal
Regulation
Negotiation
Balance of Power :scales:
Union
Flexible Working
Workers Rights
Employee Inclusion
Politics :male-student:
Prespective
Societal
Organisation
Analysing
Stakeholder Analysis
Interest
Power
Managing
Political Astuteness Framework
Value :star:
Accounting for values
Shareholder Value
Profit/Wealth :diamond_shape_with_a_dot_inside:
Short term vs long term focus
Financial Accounting
Creating Shared Value
Stakeholder Interests