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Chapter 6: Quality Management System & Total Quality Management…
Chapter 6: Quality Management System & Total Quality Management
Quality Management
To ensure products satisfies the customer's needs
ISO 9000 (set of quality management standards)/Fundamentals and vocabulary
make processes to cover all processes
monitor processes to ensure effectiveness
keep records
corrective actions to defects
allow continual improvements
ISO 9001 (Requirements)
standards to check the ability to satisfy customers
THE 8 QUALITY MANAGEMENT PRINCIPLES
Customer Focus
meet customer needs
Leadership
establish purpose and direction for the organization
People Involvement
enables individuals to use their full potential
Process Approach
How processes are managed with quality
System Approach to Management
How the system contributes to the effectiveness of the organization
Continual Improvement
Benefit: Performance advantage, Alignment of improved activities with the company's strategies
Factual Approach to Decision Making
Effective decisions based on data analysis
Beneficial Relationships with supplier
enhances to create better value for customers
ISO 9004 (Guidance)
guidance to make continuous improvements
ISO 19011 (QMS auditing)
verify the system achieves quality objectives
can be used internally
or auditing suppliers
Why implement QMS?
Efficient management system
Better product quality
Legal Protection
More Market Shares
Image Benefit
Total Quality Management (TQM)
Factors affecting Total Quality Management (TQM)
Process Improvement
Total Involvement
Malcolm Baldrige Award (for excellent TQM rating)
Customer Focus
TQM Principles - 14 Deming Points
Continual Improvements
Adopt Management philosophy and lead change
Integrate product quality from the design
Reduce total cost from suppliers
Processes Improvement
Continuous training and education for employees
Appoint leaders in teams
No fear
Destroy barriers between services
Don't pressure employees to increase productivity
Remove production quotas
Remove obstacles
Institute education and personal improvement programs
Transform the company by making everyone work
ISO 9110 (revisions in 2008 and 2009)
Ensure extensive stakeholder involvement
Promote industry standards for all connections to follow
Emphasis on product improvement
Additional Focus on IAQG Strategies
Meet Safety Management System Implementation (SMSI) requirements set by ICAO
Ensure clarity while interpreting requirements