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Building Long Term Success (Adding Value (Re-evaluate (products/services,…

- - - - Risks
        
        Profit focused
        
        Decreased innovation
        
        Shareholder pressure
    - - triple bottom line
        
        Create shared value (CSV)
  - - - Products
      - Markets
      - Economies
- - - - Position
      - Purpose
      - Result
      - Process
      - Person
      - Followship
        
        follower behaviour
        
        interconnected
    - - Political astuteness
      - Strategic leadership
      - Stakeholder analysis
        
        Power
        
        Interest
  - - - Pay and conditions
      - Health/wellbeing
    - - Training
      - Increased opportunities
    - - Voice
        
        Union
        
        Membership
      - Autonomy
    - - Retention/sustainability
      - Job satisfaction
      - Increased performance
      - Broader horizons
  - - - intuition
        
        Understand
        
        Dynamics
        
        Interests
        
        Power
      - Build allegiences
      - Soft skills
      - Strategic direction
      - Personal skills
- - - - Customer loyalty
      - Customer satisfaction
      - SD logic
      - Transactional
      - Relational
    - - Common goal
        
        Supports customer relationships
        
        Critical service interactions
        
        Positive
        
        Negative
        
        Unfair customers
        
        Committment
      - 4 levels of internal comms
  - - - Time
        
        Short term
        
        Long terms
      - Marketing activities
        
        Monetary
        
        Non-Monetary
        
        Prioritise
        
        Materiality matrix
    - - Internal
        
        Employee Sabotage
      - External
        
        Customer sabotage
    - - 4 step framework
      - 10 recommendations
- - - - Ericsons strategies
  - - - Product meets needs
    - - 7 Tools
        
        Scatter diagram
        
        Pareto chart
        
        Control chart
        
        Checklist
        
        Cause/effect
        
        Stratification
        
        Histogram
      - six sigma
      - Meets spec
    - - Prevention
      - Appraisal
      - Internal
      - External
    - - importance/performance matrix
- - - - Collective impact
        
        Own Strenghts
        
        Communicate
        
        Common Measures
        
        Backbone
        
        Common goal