Please enable JavaScript.
Coggle requires JavaScript to display documents.
CX 101 (PC: 1 objective: understand how vision + pricniples apply to them,…
CX 101
PC: 1 objective: understand how vision + pricniples apply to them
Create Personas
Current job
Role-based Customer charte
Business creates their own personas
Workshop look n feel to be defined
40% workforce NEW
52% in 6 months
eg. 3 grps of Inspec
Old School
last 2 years
Fresh new
CP: Ref Slide pack (Andrew Keen) Workforce stats
Align population as mush as possible
Tell the WorkSafe Story
Our Values
How our values tie in day-to-day job
Karlie - storyteller involved
Spin love lan
leveraged in Comms
That's the start
See big picture
Get people to Actually DO
In 4 weeks - 95% org must have done it
Live on 3rd of June
Be creative in how we Implement the new CX
Questions:
BA: where we at in Comms around Values?