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Helpdesk services (Electric.ai (Resolving (The need of old IT support is…

- - - - Chat-based using AI
      - Intergrate with Slack
        
        Involve as many people in the support group as needed
      - Using real people for complex cases or case not understood by AI
    - - Real people to come and dealt with physical problem
  - - - Slack may be outdated
      - The problem of equiping the AI with sufficent knowledge
- - - - Provide IT team to bussiness
      - Send IT technician to homes base on subscription
    - - 24/7 for home user
      - For bussiness is based on subsciption
  - - - Basic plan subcription
        
        Rent out employee only not team
        
        $19 per employee
        
        Online Support
        6am to 6pm, Mon - Fri
        
        On-Site Next Business Day Support and Same Day Support is +$50/site visit
      - Premium Plan
        
        $29 per employee
        
        Rent out employee only not team
        
        Online Support
        24/7/365
        
        On-Site Next Business Day Support and Same Day Support is +$50/site visit
        
        Additional hardware support
        
        Discount
    - - Online Protection
        
        Remote Support only
        
        Unlimited remote support
        
        No set up fee
        
        Unlimited devices
        
        5% discount on other services
        
        $9.99 per month
      - Protection Plus
        
        1 in-home support
        
        Unlimited remote support
        
        $79 set up fee
        
        Unlimited devices
        
        10% discount on other services
        
        $11.99 per month
      - Premium Protection
        
        All of the Protection Plus benefits
        
        3 in-home support
        
        15% discount on other services
        
        $19.98 per month