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The importance of quality (Quality systems (Developing suitable strategies…
The importance of quality
Quality and business sustainability
quality commitment to consumers
Important
Sigma
Quality management
Responsibility of the whole organisation
Internal processes are dealt with as customer suplier processes
Focus on looking for improvements at each stage of the process' rather than not making errors
Individuals take personal responsibility for delivering products or services to the customers
Cost of quality
Prevention
Making sure errors do not happen
Appraisal
Establishing and measuring the level of quality achieved in products or services
Internal costs of defects
The costs of dealing with defects when found during production
External costs of defects
The cost of dealing with a defect that reaches the customer
Quality assurance
Covers all the elements needed to make sure that the finished product or service meets all the criteria given or expected by the customer
Quality control
Covers all the elements needed to fulfil the technical product or service requirements for quality
Quality systems
Developing suitable strategies to deal with quality can be costly and requires expertise
Cause and effect relationships
Enablers and the Results it achieves
Takes advantage of external expertise and development of the system
Gains credibility for its system through external assessment and verification
Can focus on the effective application of the system rather than the development of the system