MIB
MIB1
MIB2
MIB3
VAS2 details
Plans available for
CRM to Fin
CRM to Fin
CRM to Fin
Negative
Regression
SupenseStatus
Involuntary - Suspected Fraud
Involuntary - Dunning
Involuntary - Confirmed Fraud
VAS Details
Plans available for
Access Fee
U28, P38, P48, P68, P70, P79, P99, U Premium & U Platinum and P139
Recurring RM18 (Pro-rated)
Data
UNLIMITED MVT at 4G speed cap
Action done on MIB1
Subscription
With Existing plan
With new plan
With above mentioned plans
With above mentioned plans
epayu
Action done on MIB2
Subscription
Above mentioned plan with new line
Via MNP
Unsubscribe
VAS removed
Terminate in Fin
Deactivation
CRM
Dunning
Reason code:
- Involuntary - Confirmed Fraud(Deactive)
- Involuntary - Dunning(Deactivation)
- Involuntary - Fraud
- Involuntary - Others(Deactivation)
- Involuntary - Others(Welcome Call-Deact)
- Involuntary - Suspected Fraud(Deactive)
Reason code is same as CRM
Suspense/ Resume
CRM
Dunning
Reason code for Suspend:
- Involuntary – Confirmed Fraud
- Involuntary – Suspected Fraud
- Involuntary – Dunning
Reason code is same as CRM
CRP
With MIB1
Without MIB1
CRP within the above allowable plans
CRP outside of the above allowable plans
MIB carry forwarded and no update in FIn
MIB forfeited and updated Fin to terminate
Change MSISDN
Update to Fin
UnSubscribe
Deactivate
Suspend/ Resume
CRP
Change MSISDN
Via MNP
Deactivation/ Un-subscription of MIB2
Change rate plan
Suspend/ Resume