Team Agreements
Communication
Feedback
Personal Time
Travel
Can it wait for normal work hours?
No. Call but be mindful of time and tone
Yes. Wait until next working day.
Flexibility for personal growth and learning
Messenger
Phone
Meetings
Information Request
Personal Feedback
Work Feedback
Avoid weekend travel
Provide half a day after travel to catch up with personal and family responsibilities
Ask, and clarify when you need an answer
Is the request just to cover process basis
Yes. What is the minimum requirement to cover the need
How will the information change the decision that will be made?
Share your opinion respectfully
Actively listen
If needed use a facilitator
Bring facts
What was expected
What was delivered
Provide answer if you have one
Commit to providing an answer if you don't know
Urgent
Quick confirmation/doubt
Complex information request
Mindful of who you copy
Quick issue resolution
We don't like messenger/Slack/IM
Have an agenda
Stick to the agenda
Keep it short
Invite only as needed
If you ask for us to do something, don't ask others to do the exact same thing or go and do it yourself immediately after asking
Give us opportunity to communicate up directly instead of going through you
Be respectful
Listen first