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MANAGING CONFLICT AND ANGER (CONT..) (Anger (Types of Anger Expression…
MANAGING CONFLICT AND ANGER (CONT..)
Conflict
Conflict Management and Resolution
Private third-party-decision making
Arbitration
Administrative decision
Legal (public) authoritative third-party decision-making
Judicial decision
Legislative decision
Private decision-making by parties
Informal discussion and problem solving
Negotiation
Conflict avoidance
Mediation
Extralegal coerced decision-making
Violence
Non-violent direct action
Conflict Resolution Styles & Outcomes
Avoidance
Compromise
Accomodation
Competition
Collaboration
Conflict Transformation : Refarming Conflict
Metaphors and conflicts
The drama triangle - victims, heroes and villains
The storm and the winds of conflict : separation, misperc
Separation
Misperception
Competition
Defensiveness
The S.A.L.A.M. Model
2) Agree that a conflict exists.
3) Listen for and learn the differences.
1) State the conflicting view.
4) Advise for one another.
5) Minimize areas for disagreement.
The S.N.T. Model
Syura
- consultations among members of group.
Naseeha
- sincere advice or recommendation.
Ta'awun
- concept of cooperation for righteousness.
Anger
Definition
: A natural part of human experience, just as conflict is, 'a strong feeling which makes you want to hurt someone or be unpleasant because of something unfair or hurtful that has happened'.
Cost of anger
Physiological and Financial Costs
Social and Financial Costs
Types of Anger Expression
Sarcasm
Poisonous talk
Gossip
Complaints
Blaming
Two broad categories of negative anger expressions
Instrumental
Reactive
Managing Anger
Managing Angry People
Be specific
Use humour
Agree
Stand up to them
Go for a solution
Listen
Dr. Carter's 12 Steps in Managing Anger
Step 4
: Choose to relinquish your craving for control.
Step 5
: Ground yourself in truth by setting aside idealistic myths.
Step 3
: Let go of excessive dependencies.
Step 6
:Lifestyle habits consistent with your emotional composure.
Step 7
: Live in humility rather than self-preoccupied pride.
Step 2
: Choose your response.
Step 1
: Recognize the many faces of anger
Step 8
: Hold your defenses to a minimum.
Step 9
: Accept the inevitability of loneliness.
Step 11
: Avoid the temptation to rationalize your anger.
Step 10
: Relate to others as equals.
Step 12
: Be accountable.
The Art of Managing Anger
Choose yourself
Choose freedom because control and fear suffocates.
Know yourself
Admit that anger is a choice.
Give yourself
Be humble and treat others as equals ; not above nor below.
Step 1
: Know yourself - Learn to Identify the Different Perspectives of Your Anger.
Step 2
: Know yourself - Admit That Anger Expression is a Choice and You Have a Choice.
Step 3
: Know yourself - Remove Your Emotional Crutches and Develop Inner Strength.
Step 4
: Choose Yourself**- Choose Freedom Because Control and Fear Suffocates.
Step 5
: Choose Yourself - Choose to Reach Out and Open Up.
Step 6
: Choose Yourself - Choose to Be Shielded from Negative Vibes.
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