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CHAPTER 7 : MANAGING CONFLICT & ANGER (CONFLICT (Types of Conflicts…
CHAPTER 7 : MANAGING CONFLICT & ANGER
CONFLICT
Types of Conflicts
Interest
Structural or resource
Information or data
Values and belief
Relationship
Definition
A natural outcome of human interaction that begins when two or more social entities come into contact with one another in attaining their objectives.
An inevitable and ever present phenomenon in social life.
Cost of Conflicts
Personal
Emotional Costs
Health Costs
Organizational
Opportunity
Continuity
Productivity
Emotions
Direct
Positive Conflict
Abundance Mentality
The Power of Opposites
Intensity of Conflict
Levels Of Conflict
Level 3 : Disagreements
Level 4 : Discord
Level 2 : Misunderstandings
Level 5 : Polarization
Level 1 : Differences
Conflict Competence
3 Key Elements
Improve cognitive, emotional & behavioral skills.
Cognitive
Self-awareness : current attitudes &responses.
The value of conflict.
Emotional
Regulate and maintain emotional balance.
Constructive engagement : reach out, perspective taking & listening.
Behavioural
Collaborate and communicate.
Accept that it is inevitable.
Engage Constructively
Eliminate the flight or fight response.
Team Setting
Right climate to develop trust and safety.
Organization
Culture for conflict competence.
2) Slow Down
3) Engage Constructively
1) Cool down
Building Blocks of Conflict Competence
Emotional Skills
Address your hidden fears.
Reframe your mind.
Mindful and aware of the present.
Stimulate your emotions.
Behavioural Skills
Cool down and slow down.
Engaging constructively.
2) Take perspective and listen empathically
3) Share thoughts and feelings.
1) Reach out
4) The ability to collaborate and create solutions.
Cognitive Skills
When conflicts occur, do I prefer to avoid dealing with them or give in to others?
Do I take time to listen to other people's thoughts on an issue?
How often do I face conflicts?
When conflicts emerge, am I aware of my feelings and those of others?