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CHAPTER 6 : BUILDING AND SUSTAINING RELATIONSHIPS (Islamic Perspective of…
CHAPTER 6 : BUILDING AND SUSTAINING RELATIONSHIPS
Introduction
Dealing with others is the most important thing to do in our lives.
What we do for a living or how we do it, does not matter as our relationship with others is the key to greatness or failure.
Relations with your subordinates
Subordinates are the most important asset in an organization.
The subordinates are normally given compensation and benefits for their service and for putting in extra effort to pursue organizational goals and individual goals.
Importance of having good relationships with subordinates
Assist the manager's success.
Enhances the organization's reputation.
Increases subordinates' commitment.
How to Improve Relationship with Peers
Never take advantage of your peer's weaknesses.
Lend a sympathetic and empathetic ear to your peer's problems.
Assist your peers in growth and development.
Be loyal to your peers and maintain confidentiality.
Share ideas, skills, experiences and pertinent information with your peers.
Relations with Superiors
How to Improve Relationship with Superiors
Be reliable.
Be thoroughly loyal.
Clarify your superior's expectations of you.
Demonstrate initiative.
Know your superior's preferences and management styles.
A paternalistic style
Democratic style
Autocratic style
Laissez-faire style
Expectations of Superiors toward Employees
Dependability
Continuous Learning
Positive Attitude
Initiative
Cooperation
Relationship with Clients or Customers
How to Improve Relationship with Clients or Customers
Maintain multiple lines of communication that the customer may use.
Provide full disclosure when interacting with a client.
Identify customer needs and wants.
Do not argue with a client.
Know the client.
Islamic Perspective of Leading
A good leader always provides direction or a vision to the organization and his followers.
In achieving the organizational goals, leaders should communicate their vision to others as part of generating strong commitment.
The belief in Allah and willing submission to the Creator.
Leaders also have a major responsibility in creating and maintaining the culture of the organization.
Qualities of an exemplary Muslim Leader
Calmness
Honesty
Bravery
Possession of Knowledge
Ability to influence