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CHAPTER 5 : HUMAN RELATIONS SKILLS AND EFFECTIVE COMMUNICATION…
CHAPTER 5 : HUMAN RELATIONS SKILLS AND EFFECTIVE COMMUNICATION
Human Relations
Definition
: Basically is the relationships, dealing as well as interactions among individuals.
Human Relations Skills determine every aspect of one's life.
Human Relations Skills have a huge impact on others.
Common Issues
Cultivating mutual respect
Developing team dynamics
Developing trust
Cultivating positive thinking
Developing self-awareness
Importance of Workplace
More information sharing.
Strong work culture.
Higher productivity.
Less work conflict.
Positive relationships which lead to better work relationships.
Guidelines on Handling Human Relations Issues
Be understanding and sensitive to others.
Be a cooperative team member.
Communicate in a warm and pleasant manner.
Deal with conflicts effectively.
Be empathic and tactful in every act.
Effective Communication
Definition
: Communication is the process of transferring information between two parties, and both parties agree on and understand the information shared.
Types
Oral communication
Non-verbal communication
Body Language
Eye contact
Paralinguistics
Proxemics
Gestures
Haptics
Facial Expression
Appearance
Written communication
Communication Styles
Aggressive
A style in which individuals express their feelings and opinions to get what they want regardless of how they do it.
Assertive
The healthiest and most effective communication style.
Passive
A form of expression that is ineffective because the sender is unable to express his or her views and opinions as he or she is afraid that he or she will be criticized by others.
Passive-Aggressive
Appear to be passive on the surface, but are actually acting out their anger in indirect or behind-the-scene ways.
Advantages of Understanding Different Styles of Communication
Assist a person to identify any shortcomings or areas for improvements.
Allow a person to have productive and healthy human relations which is very much needed in order to create a better life.
A person can react effectively when he or she is faced with a difficult person.
Knowledge would allow a person to to pick and choose the best style to suit the situation.
Listening Skills
Definition
: Ability to listen attentively will allow for the message to be understood better, not be misinterpreted and eliminates communication breakdown.
Tips to be an Active Listener
Practice empathy
Remove distractions
Do not interrupt
Give feedback
Maintain eye
contact
Ask questions
Email Etiquette
Professional emails represent a professional organization and professional you.
Remember to say 'please' and 'thank you'.
Ensure what is written is polite.
Read and reread to ensure that all information is correct.
Telephone Etiquette
Control your tone wherever and with whoever you are talking to.
Use the vibrate mode if you are in a public area.
Pick up the phone in three rings.
Listen to the caller and what they have to say.
Texting Etiquette
It is difficult to know what tone you are giving in a text message.
Ignore the incoming text messages and concentrate on the people around you.
Check on the tone of the message.
Text messages should not become a discussion.
Be careful with abbreviations.