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SKB GSite Content (Policies and Procedures (Inbound Support Call, Inbound…

- - - - Reset password, no user contact details
      - Reset password: arrange call time
      - Recurring 24 hour lock out
      - Users sharing passwords
    - - Creating New Users (Acc Admin)
      - User Requests (Not acc admin)
      - Creating New Users (Enterprise)
  - - - Anchor link support in email / browser
      - Enforce file download (for uploaded files)
      - Replace Uploaded File on a Sent Email
    - - Failed when copying HTML code (flyer)
      - Failed when copying HTML code (Newsletter)
  - - - How SPAM filters work
      - How email really works (delivery times)
      - Inbox placement in Gmail tabbed inbox
      - Remove Sender Header
    - - OOO reply behaviour
  - - - Outlook Page Break Bug
      - 'It's fixed' - Known Issues
    - - Gif Support in Email
      - Anchor Tag support in Email
  - - - Top Destinations widget: Sharepoint vs URL
      - A/B Split Test Results
    - - Generic Guide to Reports
      - Trending Report across multiple emails
      - Trending Report across multiple accounts/campaigns
      - Survey Report (with other methods for survey results)
    - - How the open rate is calculated
      - Reporting Metrics (in Tools&Resources)
  - - - Invalid Email Address
      - UTF-8 characters warning
      - Reactivate Subscribers (admin/bounce)
      - What is API? (Newsweaver)
    - - Step 1
      - Step 2
      - Import or Purchased List
    - - Create and Add to Newsletter
      - Create and Add to Website
      - Create and Add to Facebook (external)
    - - Comments from Subscriber/Non-subscriber showing with another Subscriber's name
- - - - SSO Troubleshooting (Tony Devine) DEAD LINK)
      - SSO Common Issues (Sean Connolly)
      - User Locked every 24 hours
      - Helpful Response SSO