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Block 3 Building long-term success (10 Ways to Create Shareholder Value…
Block 3 Building long-term success
They're the voice
Why voice matters
How workers can be heard
How trade unions fit in with employee "voice"
10 Ways to Create Shareholder Value
Acquisitions that maximize expected value
Carry assets that maximize value
Strategic decisions that maximize expected value
Return cash to shareholders
Don't manage earnings or provide guidance
Reward long-term returns
Reward for adding multiyear value
Reward superior performance
Require senior exec's to bear risk of ownership
Provide investors with value information
Internal Marketing
Critical service interactions
Unfair customers
Communication
Types of employees
Role and impact of staff
Benefits
Operational risk & resilience
Likelihood
Managing risk
Impact
Hazards
Risk terminology
Relationship marketing
Service-dominant logic
Types of relationships
Customer value & satisfaction
Transactional Vs Relational strategies
Commitment, trust, customer orientation
Customer loyalty
Benefits
Defining
Change Management vs. Change Leadership - What's the Difference? Dr. John Kotter (2012)
Change Leadership
Executive sponsors
More urgency
Big visions, empowering
Minimise risk, skilled leader
Change Management
Change done efficiently
Small change management groups inside business'
Minimise disruptions
The politics of business and management
Managing the political context (Hartley et al, 2013)
Political astuteness skills
Political nous (Braddeley and James, 1990)
Hartley & Fletcher's political astuteness framework
Analysing the political context
Johnson et al (2008) Stakeholder Analysis Model
Stakeholder analysis
Conduct a political analysis (Nash et al, 2006)
Understanding the political context (Crozier & Friedberg, 1980)
Societal perspective
Organisational perspective
Three Concepts
Creating shared value
Porter & Kramer (2011)
Roots of shared value
How shared value is created
Moving beyond trade-offs
Re-conceiving products and markets
Societal & economic progress
Re-defining productivity in the value-chain
Enabling local cluster development
Creating shared value in practice
Importance of quality
Cost of quality
Quality management
Quality and business sustainability
Quality assurance and control
Quality system
What is quality
Improving performance
Match against characteristics
Develop plans
Judge against competitors
Structure of the importance performance
Judge importance of performance measure (Slack, 1994)
Using importance-performance matrix
Danielle Foster
Word Count
275
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