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Leading Change APAC (90 mins) (Intro (10 mins) (This morning we've…
Leading Change APAC
(90 mins)
Managing Transitions (15 mins)
Transitional Phases
Ending, Losing, Letting Go (Denial)
Neutral Zone "crazy time" (Resistance and Exploration)
Beginning (Committment)
An important first step in enabling people to transition through change is to understand more about what is driving their emotional responses
Strategies
Listen and Communicate
Support and Guide
Celebrate and Commit
Activity - come up with ideas to support your change character during this stage in their transition
Intro (10 mins)
This morning we've listened to overviews from each of the regions and heard their priorities and challenges. Tomorrow we will begin to explore new ways that this team can continue to grow and progress.
Your success in moving your teams from today's status quo to any desired future state will hinge on your ability to lead change.
Many experts agree that we are living in a VUCA world – a volatile, uncertain, complex and ambigious environment. After all, our industry alone has experienced more change in the last 10 years than the previous 100 before! History has shown us that organizations that embrace change will succeed, and those that done may be disadvantaged or disappear altogether.
If change is a natural part of life, why is it often so difficult? In fact, research by McKinsey states that approximately 70% of organizational changes fail!
To begin to answer this question, we first need to acknowledge that there are two sides to every change effort - the technical side, and the human side.
Technical: logistics, data, process,
Human: emotions, leadership, social impact
Which side is more important to successful change? Research shows that both require equal focus, and yet in a lot of efforts, the human side of change is ignored.
To equip you with the skills you need to lead effective change within your teams, over the next 2 hours we will explore:
Why people don't change, they transition
The impact that change has on our emotions
How to support people from resistance to commitment
How to apply this insight to a real business change
Close (5 mins)
How Change Affects Us Emotionally (20) mins)
Change Your Look Activity
Debrief observations
Kubler Ross - link between loss and change
Transition Curve - Denial, Resistance, Exploration and Committment
Identify where your change character is in the curve
When leading a change, it is ultimately our aim to move all people involved from the past to the future state as quickly and smoothly as possible. So how do we do that?
Change vs transition (20 mins)
Whilst the two terms may seem interchangeable, they in fact represent very different concepts for us to be aware of when leading change.
Change is an event. Is it situational, external to us and often happens quickly.
Transition is the gradual psychological reorientation that happens as we try to adapt to the change.
Change is an event in our external world that happens
to
us
. Transition is the psychological process that happens
within us
in response to the change.
For eg. A department has a change in leadership. The change of leader may occur very quickly, but what may not so fast is the internal adjustment that the new leader must make to adapt to their new role.
Self Reflection Activity
How do you feel about the change now?
Call on a couple of people to share
Share with a partner
What did you do to adapt to this change?
What was the change event that occured?
Reflect on a time that you experienced a change (either personal or professional)
As you can see, the internal transition that we make when dealing with change can happen long after the change occurs - and managing this process can be even more important that the change itself.
Practice (20 mins)
Divide participants into 3 groups
Ask each group to come up with actions to support a different transitional phase
Call on each group to share their ideas