Please enable JavaScript.
Coggle requires JavaScript to display documents.
Importance of Quality (Quality Management (Process Costs (Up to 30%…
Importance
of
Quality
Business
Sustainability
Poor Quality
Affects Customer Relationships
Reputational Damage
Increased Waste
Planning Impact
Stock Control Issues
Quality Management
Process Costs
Up to 30% reduction
Techniques
Six Sigma
Responsibility
Whole Organisation
& Individuals
Internal Processes
Internal Service
Level Agreements
Focus
Process Improvements
Quality
Definition
Meting or Exceeding
Customer Expectations
Systems
ISO9001
EFQM
Measurements
Right First Time
OTIF
Defects Per Thousand
Perception
Customer Perception
Service
Response Time
Fault Remedy
Cost of Quality
Prevention Costs
Appraisal Costs
Internal Cost
of Defects
External Cost
of Defects
Quality
Assurance
Preventative/
Proactive
Quality
Control
Reactive