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Emotions and Moods (Sources (Day of Week (EXHIBIT 4-3, Monday high…
Emotions and Moods
Definitions
Emotions
Basic Emotions
anger, fear, sadness, happiness, disgust,
and surprise
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Moral Emotions
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e.g sympathy, guilt, anger, disgust
Functions
Irrational?
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emotions provide important information about how we understand the world around us and they help guide our behaviours
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Moods
Basic Moods
Positive Affect
a mood dimension that consists of specific positive emotions such as excitement, enthusiasm and elation at the high end
Negative Affect
a mood dimension that consists of nervousness, stress and anxiety at the high end
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Affect - general term that covers a broad range of feelings that people experience - including emotions and moods
Sources
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Personality
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Affect Intensity - individual differences in the strength with which people experience their emotions
Weather
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Illusory Correlation - the tendency of people to associate two events when in reality there is no correlation
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Sleep
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increased regular sleep enhances creativity, performance and career success
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Sex
women experience emotions more intensely, hold onto emotions for longer and display more frequent expressions of positive and negative emotions
Emotional Labour
Impacts
Surface Acting - hiding ones inner feelings and forgoing emotional expressions in response to display rules
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emotional dissonance - inconsistencies between the emotions people feel and the emotions they project
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a situation in which an employee expresses organisationally desired emotions during interpersonal transactions at work
e.g friendly and cheerful waiting staff
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Emotional Regulation
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Strategies
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emotional suppression - suppressing initial emotional responses to situations - beneficial in crisis situation e.g a solider shooting someone
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Applications
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Leadership
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focus on inspirational goals generate greater optimism, cooperation, and enthusiasm in employees
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