Please enable JavaScript.
Coggle requires JavaScript to display documents.
Building Long Term Success :champagne: : (Measuring Success :tada:…
Building Long Term Success
:champagne:
:
Measuring Success
:tada:
Market Share
No of New Products
Gross Margin
Brand Equity
Profit/Profitability
Customer Satisfaction
Sales
:red_flag:
Crisis Management
Managing Crisis
Acknowledge problem
Formulate response
Assess Incident
Implement response
Cause of Crisis
Internal Issues
Sabotage
External Issues
Scandal
Quality Control
:check:
Employee types
Unfair customers
Improving Performance
Operational Risk and Resilience
:warning:
Impact
Likelihood
Hazards
Managing risk
Marketing :silhouettes:
Internal Marketing
Customer Feedback
Promote Brand Identity
Staff Contributing to Ideas
Building Customer Relations
Relationship Marketing
Customer Value
Customer Loyalty
Customer Service
Customer Retention
Customer Trust