Please enable JavaScript.
Coggle requires JavaScript to display documents.
Service Transformation @ Dealer (每日服务细节 (服务礼仪 (沟通 (交流空间), 接待, 引领, 开车门,…
Service Transformation @ Dealer
Set-up the DNA Team
Role & Responsibilities
What/Who/When/Where/How
Arrangement during 4-days
Pre-Communication to dealers - Wednesday
Follow-up after 4-days
Signature Experience
Brainstorm Ideas - Mon. Later Afternoon
Work on the detailed plan - Tuesday
What/Who/When/Where/How
Pre-Communication to dealers - Wednesday
Arrangement during 4-days
Follow-up after 4-days
每日服务细节
服务礼仪
接待
引领
沟通
交流空间
开车门
确认物品
服务细节
服务被打断
委婉的拒绝
常见问题
客户等待
无法满足本次诉求
Pre-communication - Wednesday
Arrangement during 4-days
Follow-up after 4-days
Business Case
Speech Outline
Related Videos
posters design
Communication with GM/ASM (Pre & On-site) - Wednesday