The process of monitoring, comparing and correcting work performance
Why control?
– It is the final link of the four functions of management
The only way managers know whether organisational goals established through planning, facilitated through organising, and influenced through leading, are being met and, if not, the reasons why
– Employee empowerment
Encourages managers’ to delegate
– Protects the organisation and its assets
Having controls and backups to reduce, cope and manage disruptions