Motivation in Public Service (Theories of Public Service Motivation…
Motivation in Public Service
Public trust has been declining since the 1960s
Because of this, political leaders have been calling for a rebirth of "public service ethics"
This includes highlighting the importance of "personal sacrifice and duty to the public interest"
In order to achieve this, there have been a number of theories explaining different ways to motivate employees
Theories of Public Service Motivation
Grounded in "individual utility maximization"
Being committed to a program helps because an individual would then be motivated by personal identification within the program
Individuals may also be motivated by their attraction to certain issues pressing society
Rooted in an individuals desire to serve the public interest.
Less rooted in personal gain
Some individuals simply want to make a difference and help people
Managers have to be able to grasp the following five competencies in order to fully unlock their employees potential
Developing and communicating a vision
Understand who you are as on organization and effectively leading the organization to a successful future with all employees fully understanding what their organization represents
Setting goals and objectives
Translating the organizations abstract ideas into a mission statement used to set goals and provide direction for an organization to strive towards
Motivating self and others
Managing energy and motivating staff to achieve such goals
Managing execution and driving for results
Understanding where to improve and learning the best way to tackle goals
Designing and organizing
Having a well framed vision is crucial And generates three effects
Creates focus within an organization and an understanding of what it should be doing as a whole as well as what employees should focus on
Generates momentum for action across the organization in striving for future goals
Makes apparent to employees where they fit within the organization