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Quality Standards (The Malcolm Baldrige National Quality Award (Criteria…
Quality Standards
The Malcolm Baldrige National Quality Award
Six categories
Non-profit
Service Company
Manufacturing
Small business
Education
Healthcare
Criteria
Leadership
Strategy
Customers
Knowledge
Management
Workforce
Operations
Results
Given Annually
Six Sigma
Combines organizational tools
Reduces process variation
Control their inputs in order to control outputs
ISO 9000
7 management principals
customer focused
leadership
Engagement of people
Improvement
Evidence based decision
Relationship management
Total Quality Management
8 main principals
Customer focused
employee involvement
integrated system
strategic approach
continual improvement
fact based decision making
communication
ASQ Certification
8 steps to receive
Decide
select
choose
Apply
prepare
schedule
take
get results