Please enable JavaScript.

Coggle requires JavaScript to display documents.

Consumer Protection (Definitions (Deficiency (It means any shortcoming,…

- - - - Goods
        
        Act considers
        
        Any one who buys any good
        
        Which is 1. paid ,or 2. promised to be paid ,or 3 . partly paid and partly promised , or 4 . under any system of deferred payment
        
        Also includes person , who with the approval of buyer uses the good
      - Services
        
        Consumer herein , is a person , who hires or avails of any services
        
        Which is 1. paid ,or 2. promised to be paid ,or 3 . partly paid and partly promised , or 4 . under any system of deferred payment
        
        MTNL v Vinod Karkare (eg)
        
        Services
        
        of commercial purpose
        
        lie outside the ambit of act
  - - - Unfair Trade practice or restrictive trade practice
      - Goods suffer with defects
      - Services availed are deficient enough
      - Excessive price is demanded
        
        Price is surpassing all the parameters of lawful and marked entity
      - Unsafe goods ,the ones considered in law. These goods are exhibited for sale
      - Services , the ones which when used , will be hazardous to life and public safety are being offered by service provider which such person could have known (with due diligence ) to be injurious to life and safety
  - - - a consumer
      - any voluntary consumer association registered under the companies act , or under any other law
      - the central government or state government
      - one or more consumers - where there are numerous consumers having the same interests
      - in death of a consumer , his legal heir or representative
  - - - Defective goods under this act
        
        air conditioner with unusually loud sound
        
        motor cycle , which had many defects from the very day of purchase
  - - - CUE for this
        
        WHAT PERFORMANCE ?
    - - Skypack Couriers Pvt Ltd. v Anupama Bagla (1992)
        
        National Commission has held that even non delivery of video cassettes entrusted for carriage to a courier is deficiency in service , entitling the consumer to compensation
        
        LINK to the judgment
        
        https://www.legalcrystal.com/case/954239/m-s-skypak-couriers-pvt-ltd-vs-anupama-bagla
        
        Its observed that the video cassette contained certain necessary submission which were to be made by the contestant of this appeal,, to a college . The petitioner of this case was not given particular services , due to which , her admission got ripped .
    - - Supply of contaminated blood by a Blood Bank
        
        illegal disconnection of a subscribers telephone
        3.supply of stale food by an airline to a passenger.
- - - - Free service (if ) rendered
        
        Making Government and Municipal hospitals are fallen aside the ambit of this act .
    - - https://www.newmedicalterms.com/wp-content/uploads/2016/08/ResIsaLoquitur-e1474764552425.jpg
  - - - Ministry of food and civil supplies