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Quality (Total Quality Management (Long term success (Customer…
Quality
Total Quality Management
Customer focused
Total employee involvement
Process centered
Integrated system
Strategic and systematic
Continual Improvement
Fact based decisions
Communications
Long term success
Customer satisfaction
Malcolm Bridge
Nation's highest honor
Strategy
Leadership
Customers
Measurement, analysis, knowledge
Workforce
Operations
Result
Manufacturing
Service Company
Small Business
Education
Healthcare
Non-profit
ASQ Certifications
Proficiency within
Comprehension
Specific body knowledge
Advantage competition
Higher pay
Six Sitgma
Improve business processes
Philiosphy
Can be
Defined, measured, analyzed
Improved and Controlled
Set of Tools
Statistical process control
Control chart
Failure mode
Effects analysis
Processess mapping
Methodology
Define & Measure
Analyze, improve, control
Metrics
3.4 million defects/ million oppurtunities
Decrease process variation
Improvement in profits
ISO 900
International Standards
Goals
Meet stakeholder needs
Usable for many
Usable for all sectors
Simple and clear
Connects Quality Management
Business processes
Quality Management Systems