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Clinical Utilization Management Number of Participants: 11 (REQUIRED…
Clinical Utilization Management
Number of Participants: 11
SKILL SET
P40, P41, P42
BEHAVIORAL SKILLS
FUNCTIONAL SKILLS
Business Process Acumen
P09, P13, P17, P20, P24, P44
Communication
P09,P12, P13, P17, P24, P25, P44
Care Coordination
P09,P11, P12, P13, P17, P24, P25, P39, P44
Professional Collaboration
P12, P13, P20, P25, P39, P44
Clinical Acumen
P09, P11, P12, P13, P17, P20, P24, P25, P39, P44
Clinical Review
P09, P17, P20
Computer Skills
P13, P20, P39
INTERPERSONAL SKILLS
Building Trust
P09, P11, P39
Compassion
P12, P25
Empathy
P11, P12, P13, P25, P39
JOB DESCRIPTION
Challenging
P17, P20, P39
Complex
P11, P12, P13, P20, P25
Fulfilling
P11, P12, P13, P24, P25, P39, P44
REQUIRED SUPPORT
COACHING AND MENTORING
P09, P12, P17, P20, P39
COMMUNICATION ENHANCEMENT PROGRAM
P09, P11, P12, P17, P24, P25, P44
CONTINUING PROFESSIONAL EDUCATION
P09, P11, P17, P20, P25, P39
US HEALTHCARE ORIENTATION
P09, P17, P39
HEALTHY WORKPLACE ENVIRONMENT
P12, P20, P39
CHALLENGES
Technological Aspect
Complex Tools/Applications
P09, P17, P20
System Glitch
P13, P25
Customer Attributes
Difficult Professional Encounter
P13, P25, P39, P44
Emotionally-Charged Healthcare Team Members
P09, P11, P25
Frequent Process Change
P24, P25