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ITIL :checkered_flag: (Service Strategy (processen (Demand Mgt., Business…
ITIL :checkered_flag:
Service Strategy
doelen
strategie bedenkten/creeren
processen
Demand Mgt.
Business Relationship Mgt.
Portfolio Mgt.
Financial Mgt.
output
Sleutelbegrippen
ROI
business case
Service Design
Processen
IT Service Conious Mgt
catalogue Mgt.
Service Lvl Mgt.
cappacity Mgt
Availability Mgt.
Security.
Supplier Mgt.
sleutel begrippen
SLA
SLR
output
beleid vaststellen
doelen
Strategie omzetten in services en portfolios
ontwikkelen van aanpak/ontwerp
Service Transition
doelen
SKMS
processen
Change Mgt.
Knowledge Mgt.
Service Asset+ Conf Mgt
Release and Deployment Mgt
Service Validation and Testing
sleutelbegrippen
output
Service Operation
sleutelbegrippen
doelen
hulp bieden
effectief/efficient
processen
Incident Mgt
Problem Mgt
Event Mgt
Req fulfillment
output
CSI
processen
7- stappen
sleutelbegrippeh
meetbaarheid
kpi
baseline
deming cycle
output
Doelen
feedback
verbetering