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Communications/Conflict/Negotiation (Barriers to communication (Perception…
Communications/Conflict/Negotiation
Communications Plan
Contents
How will it be communicated
Types of communication
Informal written
Non verbal
Frormal written
Informal verbal
Formal Verbal
Targt for communication
What communication will be undertaken
Use of various channels
Undersanding the audience
Costs
Feedback
Component of the PMP
Barriers to communication
Perception
Environment
Attitudes and emotions
Selective listening
Time zones
Distractions
Culture
When communication goes wrong
Different groups or individuals get different messages
Costs not automatically included in the budget
Fail to understand needs of stakeholders
Stakeholders do not know whee to go for data
Conflict
Caused by
Differeing views
Tight deadlines
Interpersonal behaviour
Poor specifications
Adverse work conditions
Cultural misundertsandings
Late changes
Conflict resolution
Thomas Kilmann
Insert PIC
5 approaches to conflict resolution
Competing
Collaborating
Avoiding
Accomodating
Compromising
Negotiation
Process
Understand need for negotiation
Prepare
#
Discussion, dialogue and debate
#
Confirm each others views and document
Check actions against agreement
Preperation
Understand different views
Relative authority
Relative power and influence
Tolerances withinwhich negotiation to take place
Context of the project
Whats in it for them?
Territory
Bottom line prepared to accept? #
Types
Formal
Informal
Competitive
Collaborative