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CHAPTER 5 ((Software-based troubleshooting tools, ipconfig, ping, tracert)…
CHAPTER 5
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Authentication
Authentication is how a node gains access to the network. It provides proof of identity to ensure the node is allowed access to the network
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• A help desk is a resource intended to provide the customer or end user with information and support related to a company's or institution's products and services.
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• big brother ,Big sister
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