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LFP (Happens frequently (Appeals where relationship with accountant has…
LFP
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Happens sometimes
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We are not aware upfront of vulnerable customers that may have accessibility requirements or need reasonable adjustments
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Misc
It would be good if we could assign attributes such as accessibility requirements to a person’s identity. Would save time asking for evidence during appeals etc.
It would be good if a person could update their details once and apply it to all the companies their attributed to
Complaints from Welsh speaking customers who have received an English notice as we are un-aware, they require a Welsh response.
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