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Troubleshot (program not running (check EPO for Threat Events (Check for…
Troubleshot
program not running
check EPO for Threat Events
Action = Block
go to relevant policy to whitelist the program
Test Application
Application Works
End
Failed
Disable McAfee through Local Agent
Test Program
application works
2 more items...
Action = Would Block
McAfee not blocking file
Check for DLP Events
No DLP Events
Check AMP Console for events
Search for computer
Look at events
Threat Event found
Whitelist
1 more item...
No Threat Event Found
1 more item...
Remove DLP from system through client task
Test Application
application works
open support ticket with mcafee
app still broken
re-install McAfee
DLP block
Whitelist within DLP
No DLP Block
McAfee not blocking program