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SUPPORT SYSTEM (MUST HAVE (Knowledgebase (Categories or Folders, Search…
SUPPORT SYSTEM
MUST HAVE
TICKETING SYSTEM
Must be Customizable
Link new database record to ticket
Tickets must differentiate between Full Support and Non Support
Status Updates
Client Database
Must be customizable (medical fields)
Knowledgebase
Categories or Folders
Search Functionality
Canned Responses
e-mail
Sharing
Attachments
Web Based Client Interface
Reporting
Client List Reports
Ticket Reports
Contract Reports
SAAS
PC
MOBILE APP
NICE TO HAVE
CRM
Ticket Gaming
Remote Connect Capability
SOFTWARE
SALESFORCE
PRICE
$75 PPPM - N$ 8000.00 PM - N$ 96 000.00 PY
FUNCTIONS
CRM
HELPDESK
TICKET GAMING
REMOTE CONNECT
KNOWLEDGEBASE
ACCOUNTING
MESSAGING / COMMUNICATION
WEB CLIENT INTERFACE
CSI FEEDBACK
CONS