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Cuba Try (CRM (Different status (Suspend (Try change rate plan, Purchase…
Cuba Try
CRM
Registration for Individual/ Corporate
Customer 360
Express registration
MNP
Via CRM
Group Port-in
Port-in Individual
Port-in Corporate
Via Online port-in
Port-in Individual
Change rate plan for Individual/ Corporate
Upgrade
CRM
Selfcare
UMB
SMS
Downgrade
CRM
Different status
Active
Suspend
Try change rate plan
Purchase bundle
Pay bill to resume
Resume manually in CRM
Barred
Try change rate plan
Purchase bundle
Resume manually in CRM
Terminated
Reactivate and observe the services and purchased bundles
Other functions
Change ownership
Change SIM
Change MSISDN
BSCS
Bill verification
BC7
BC15
BC1
Advance access fee
Selfare Web and Mobile apps
UMB and SMS
DCG