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Manage shortage in manpower (Build in flexibility (Software (Cloud…
Manage shortage in manpower
Increase Employee Engagement
Employee Engagement: The Key to Improving Performance (International Journal of Business and Management)
Start it on day one
Have managers to ensure role-talent fit when placing an employee in a certain position and exert all managerial efforts needed to retain that talent in the organization
Give new employee job-specific orientation such as his/her job duties, and responsibilities, goals and current priorities of the department to which the employee belongs
Give newly hired employee general orientation which is related to the company mission, vision, values, policies and procedures
Managers should be careful in pooling out the potential talent of the new employee through effective recruitment
Have employee retention strategies
Have recruitment and orientation programs
Start it from the top
Leadership commitment through establishing clear mission, vision and values
Ensure that the people at the top believe in it, own it, pass it down to managers and employees, and enhance their leadership
Enhance employee engagement through two-way communication
Encourage managers to promote
two-way communication
Give employees clear and consistent communication of what is expected of them
Give employees a chance to have a say on issues that matter to their job and life
Share power with employees through participative decision
making so that they would feel sense of belongingness thereby increasing their engagement in realizing it
Give satisfactory opportunities for development and advancement
Manage through results rather than trying to manage all the processes by which that result is achieved
Encourage independent thinking through giving employees more job autonomy so that employees will have a chance to make their own freedom of choosing their own best way of doing their job
Ensure that employees have everything they need to do their jobs
Make sure that employees have all the resources such as physical or material, financial and information resources in order to effectively do their job
Give employees appropriate training
Help employees update themselves increasing their knowledge
and skills through giving appropriate trainings
Have strong feedback system
Conduct regular survey of employee engagement level to help make out factors that make employees engaged. Collect results and determine all the factors that driving engagement in the organization, then narrow down the list of factors to focus on two or three areas
Have managers develop action-oriented plans that are specific,
measurable, and accountable and time-bound
Develop a performance management system which holds managers and employees accountable for the level of engagement they have shown
Incentives have a part to play
Have managers work out both financial and non-financial benefits for employees who show more engagement in their jobs
Build a distinctive corporate culture
promote a strong work culture in which the goals and values of managers are aligned across all work sections
Focus on top-performing employees
Consider Organizational Process Redesign
Process Redesign Heuristics (Dumas, M., La Rosa, M., Mendling, J., & Reijers, H. A. (2013) )
External Environment Heuristics
Interfacing: “Consider a standardized interface with customers and partners”
Outsourcing: “Consider outsourcing a business process completely or parts of it”
Trusted party: “Instead of determining information oneself, use the results of a trusted party”
Technology Heuristics
Integral technology: “Try to elevate physical constraints in a business process by applying new technology”
Activity automation: “Consider automating activities”
Information Heuristics
Buffering: “Instead of requesting information from an external source, buffer it and subscribe to updates”
Control addition: “Check the completeness and correctness of incoming materials and check the output before it is sent to customers”
Organization Heuristics
Population
Empower “Give workers most of the decision-making authority instead of relying on middle management”
Specialist-generalist “Consider to deepen or broaden the skills of resources”
Extra resources “If capacity is insufficient, consider increasing the available number of resources”
Structure
Case manager: “Appoint one person to be responsible for the handling of each type of case, the case manager”
Numerical involvement: “Minimize the number of departments, groups and persons involved in a process”
Customer teams: “Consider to compose work teams of people from different departments that will take care of the complete handling of specific sorts of cases”
Split responsibilities: “Avoid shared responsibilities for tasks by people from different functional units”
Centralization: “Treat geographically dispersed resources as if they are centralized”
Flexible assignment: “Assign work in such a way that maximal flexibility is preserved for the near future”
Case assignment: “Let workers perform as many steps as possible for single cases”
Process Behaviour Heuristics
Exception: “Design processes for typical cases and isolate exceptional cases from the normal flow”
Knock-out: “Order knock-outs in an increasing order of effort and in a decreasing order of termination probability”
Parallelism: “Consider whether activities may be executed in parallel”
Resequencing: “Move activities to more appropriate places”
Process Operation Heuristics
Activity composition: “Combine small activities into composite activities and divide large activities into workable smaller activities”
Triage: “Consider the division of a general activity into two or more alternative activities”
Case-based work: “Consider removing batch-processing and periodic activities from a process”
Activity Elimination: “Eliminate unnecessary activities from a process”
Case types: “Determine whether activities are related to the same type of case and, if necessary, distinguish new processes”.
Customer Heuristics
Integration: “Consider the integration with a process of the customer or a supplier”
Contact Reduction: “Reduce the number of contacts with customers and third parties”
Control Relocation: "Move controls towards the customer"
Consider Automation
IT systems
IT Automation Strategy
BMC End-to-end Automation Strategy
Execute Plan
Foster support by keeping everyone informed
Remember that your plan is iterative. You’ll have some quick wins, but you’ll also need to make adjustments along the way
Build Roadmap
What’s your starting point, i.e., your current level of capability?
Automation Value Model
Advanced: Advanced capabilities fully delivered, optimized, and integrated
Extended: Key IT operational
benefits achieved
Foundation: Core operational requirements met
What solution area is impacting your business drivers?
Define specific business objectives
How will you measure it?
What does success look like?
What do you want to accomplish?
Identify Automation Business Drivers, asking:
Does the math support the potential value of moving forward?
What opportunities are you trying to take advantage of?
What business problems are you trying to solve?
Is it related to speed, cost or risk, etc?
Implementing ITSM (Information Technology Service Management)
Popular ITSM Frameworks and Processes (Forbes Insights - The State of IT Service Management 2017)
MOF (Microsoft Operations Framework)
Provides another framework for managing the IT life cycle
eTom (Business Process Framework)
commonly used by telecom service providers in the telecommunications industry
COBIT (Control Objectives for Information and Related Technologies)
started in the financial audit community, but has since expanded to add management standards
ITIL (Information Technology Infrastructure Library)
Focuses on aligning IT services with the needs of business
Labour-intensive tasks to be replaced by automation
Physical activities in highly structured and predictable encironments
Making finance claims
Image processing of Receipts
Room booking
Administrative functions
Automate minute taking during meetings
Clarke.ai
Image processing
Leave application
Image processing of MC
Data collection & processing
Internet of Things
Build in flexibility
Product
Service
Software
Cloud Infrastructure
Space
System