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The Hard Truth About Innovative Cultures (What defines an innovative…
The Hard Truth About Innovative Cultures
Bibliografía: "The Hard Truth About Innovative Cultures" by Gary P. Pisano, 2019
What defines an innovative culture?
Psychologically Safe but Brutally Candid
Speak truthfully and openly
If people are afraid to debate, criticize and challenge, innovation will crash
Frank & respectful
Collaboration but with Individual Accountability
Collective responsibility
Collaboration IS NOT consensus
Consensus is poison for rapid decision making
Accountability culture
Collaboration was essential to the success of a program for which someone was personally accountable.
Willingness to Experiment but Highly Disciplined
Uncertainty and ambiguity
Experiment to learn
Discipline-oriented
Intra entrepreneurs to find venture opportunities
Killer experiments cost
$1 million & take >6 months
Experimental data is sacred
Flat but Strong Leadership
Cultural flatness
Lack of hierarchy IS NOT lack of leadership
High level of autonomy in employees at all levels
"If there is a problem, I want to know directly from the person involved, not their boss" Sergio Marchionne, Fiat
Tolerance for Failure but No Tolerance for Incompetence
Exceptionally high performance standards
:warning: ALERT! Technology can turn a competent person into incompetent in different contexts
Best people are recruited
One of the hardest places on earth to get a job
2 MILLION applications for 5K positions
Risk taking because everyone is super competent
Productive VS Unproductive failures
Organizational cultures are like social contracts specifying the rules of membership.
Driving an innovative culture is difficult for 3 reasons:
Discipline can be seen as a constraint of creativity
Those comfortable with anonymity of consensus won't like accountability
They cannot be implemented in a piecemeal fashion
.
Requieres a combination of contradictory behaviours
Drives to confusion
How to drive cultural change?
Transparency from the top management
No shortcuts
Innovative cultures can be unstable
