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Building Client-Consultant Trust and Improving Knowledge-Based Client…
Building Client-Consultant Trust and Improving Knowledge-Based Client Relationships in CGI
Signalling ability
Meeting Objectives
Knowledge-Sharing
Role Shadowing
Handovers
Formal Communication
Email
Press Releases
Signalling Integrity
Expanding current relationships
Referrals
Reputation
Networking
Partnering
Supplier Relationships
Demonstrating Benevolence
Aligning Objectives
Aligning expectations
Understanding Client Needs
Client Satisfaction Assessment Program
Performance Reviews
Feedback
Client Relationship Management
Flexibility
Establishing an emotional connection
Client Representatives
Likeability
First impressions
Proximity
Face-to-Face communication
Co-Location Days
Shared Office Space
Informal Communication
Email
Skype
Team Lunches
WebEx
Social Media
Relationship Marketing