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Sources of risk (Customer failure (Poor quality service (Delivery,…
Sources of risk
Customer failure
Incorrectly used
Lack of understanding
Lack of training/competence
Doesn't meet expectations
Poor quality service
Delivery
Aftersales
Ops processes
QA
Procedures
Processes
Resources
Lacking in number
lacking in competence
lacking in training
ICT issues
Supplier failure
Delays
Damage
Incorrect deliveries
Incomplete deliveries
Product/service design
Incorrect understanding
Incorrect spec
Incorrectly targeted
Poor communications
Lack of R&D
Lack of marketing
Environmental
Weather
Snow
Volcanic activity
Hurricane
Natural disaster
Tsunami
Hurricaine
Earthquake