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My 2019 GA (MAR2020 Blueprint :red_flag: 9/30 (Review retail…
My 2019 GA
MAR2020 Blueprint :red_flag: 9/30
Review retail Process/profile
Tool & system review
Customer pain points
Dealer pain points
Best practice from other markets
BCE initiative & process/MBTw strategy
BCE
PMO : TIPs/budget utilization
bi-monthly Internal meeting
Cross-departmental support
Digital signage
Dealer BCE workshop :question:
CJ 2.0
Define use cases 2020/2021
Customer pain point
Dealer suggestion
Value for customer from MBTw perspective
Project core team & RR
Cooperation model with BUs/dealers
Resources from HQ
OP 19
Other market practice
Project timeline
Consultant support :red_flag:
Dealer focus group interview
Customer focus group interview
MBTw Survey data : SSI/CSI/CLI consolidation/analysis
Dealer Standard & revision
Review Daimler Internal Dealer standard
Review current audit result & items kept watching
DS revision per MBTw strategy/BCE request
Customer survey
New SSI
New web reporting
score to SFDC customer data :question:
New report template/more concise and keep it short
Bottom 3/ Trend tracking
Mystery shopping : UC/smart :red_flag:
UC :questionnaire design changes to customer perspective :!?:
smart : unchanged