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Responsiveness (Service Quality (Tanisah dan Ihda Maftuhah (2015), Amy…
Responsiveness
Customer Satisfaction
R.A Nurlinda (2014), Yunus Alasan (2015) Liao, Yugou (2018)
Anna Bendz (2013)
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Customer Service
Michael Naora,
Alex Coman (2017)
Operator
Jenny Brake, John D. Nelson, Steve Wright (2004)
Vidalakis, Christos & Sommerville, James (2013)
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Time
Su, Zheng., Meng, Tinguang. (2016)
Rajesh Kumar Singh (2015)
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Response Flexibility
Schönberger, J., & Kopfer, H. (2009)
James G. Wright, Nancy L. Young (2005)
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Relationship Partner
Canevello, Amy; Crocker, Jennifer (2011)
Naik, Krisna. Gantasala, Swapna dan Prabhakar, Gantasala (2010)
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Doucet, Lonar Marie (1998)
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