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Measuring Performance (It is helpful in achieving eight specific…
Measuring Performance
It is helpful in achieving eight specific managerial purposes
Control
How can I ensure that my subordinates are doing the right thing?
Inputs that can be regulated
Managers need to first understand what is acceptable behavior within their organization
Budget
On what programs, people, or projects should my agency spend the public’s money?
Efficiency measures (specifically outcomes or outputs divided by inputs)
Managers need to know what is considered acceptable efficiency
Motivate
How can I motivate line staff, middle managers, nonprofit and for-profit collaborators, stakeholders, and citizens todo the things necessary to improve performance?
Almost-real-time outputs compared with production targets
Managers have to know what are acceptable targets
Promote
How can I convince political superiors, legislators, stakeholders, journalists, and citizens that my agency is doing a good job?
Easily understood aspects of performance about which citizens really care
Managers need to know what the public cares about
Celibrate
What accomplishments are worthy of the important organizational ritual of celebrating success?
Periodic and significant performance targets that, when achieved, provide people with a real sense of personal and collective accomplishment
Managers have to understand what they as well what those below them deem worth celibrating
Learn
Why is what working or not working?
Disaggregated data that can reveal deviancies from the expected
Managers must be able detect the unexpected and foresee possible outcomes
Improve
What exactly should who do differently to improve performance?
Inside-the-black-box relationships that connect changes in operations to changes in outputs and outcomes
Managers need to understand how they affect the behaviors of those they are managing
Evaluate
How well is my public agency performing?
Outcomes, combined with inputs and with the effects of exogenous factors
Managers must first establish a baseline in order to effectively judge changes