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car (service (price, parts), features (design, safety), channel (location,…
car
service
price
parts
features
design
safety
channel
location
dealer
Customer satisfaction @ Crown Casino
products & services
variety of games
restaurants
pool
gym
shops
add on features
loyalty programs
accessibility
tram
parking
transport
staff
friendly
helpful
professional
atmosphere
demographics
UBER
add ons
mints
water
luggage
uberXL
UberPool
drive service
timeliness
car quality
driver capability
demographic
people who can't drive/don't have a car
younger & tech-savvy people (app based)
people who live in metro areas
pricing
fixed fare
upfront pricing
accessibility
location
metro areas
channel
app
Buy apple
Add ons
insurance
software
deals (beats included)
staff
friendly
professional
demographics
age
gender
Channel
online
Coles Caulfield
products
range/variety
quality
rewards programs
cultural diversity
price
demographic
different cultures
ages
genders
families
individuals
consumption profile
loyal customers
casual customes
fresh produce shoppers
non fresh produce shoppers
rewards programs
service
friendliness
helpfulness
self-service machine
wait time
functioning
C.S sushi
service
staff friendliness
speed of service
product
quality
variety
demographic
age
gender
DV: Satisfaction
C1
v1
v2
Demographic
gender
age