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Communication (Barriers to Effective Communication (Lying…

- - - - follows formal chain of command - best if accuracy is most important
    - - central figure acts as conduit for communication - facilitates emergence of a leader
    - - permits active communication between all members - gives high member satisfaction
  - - - share/explain/respond/invite
- - - - Routine? straightforward with minimal ambiguity
      - Need to gauge receiver's receptivity? - oral
        e.g proposing new ideas
      - Length?
      - on/off the record?
      - Level of formality?
      - Signatures required?
- - - - Personality
        
        need for cognition - controlled
      - Message Characteristics
        
        messages through lean communication channels encourage automatic
      - Prior Knowledge
        
        well informed more likely to be controlled
      - Choosing Message
        
        automatic response - tailor message to desired outcome
        controlled - be convincing with facts and figures etc
      - Interest Level
        
        impact of life
- - - - rely heavily on nonverbal and subtle situational cues in communication
      - high importance put on age, status highly valued, oral agreements entail strong commitments
    - - rely heavily on words to convey meaning in communication
      - strong commitments must be in concrete writing precisely worded
  - - - different implications of words
    - - e.g formal vs informal
        tone at home/work
    - - words mean different things to different people
        .eg no direct translations
    - - Individualistic - more comfortable with direct conflict
      - Collectivist - more likely to acknowledge conflict only implicitly and avoid emotionally charged disputes